General Questions
01. How do you authenticate products?
We have in-house professional authenticators with experience authenticating thousands of luxury items from prestigious designer brands. Our proprietary multi-tiered authentication process ensures that each piece is reviewed multiple times by a trained authenticator before the item is available for sale. We collect data about all our items and use it to create reference libraries that show us every variance and minor change made by the brands we carry. We conduct an extremely detailed research about the counterfeit market and collect data on exactly how they are made to compare to authentic pieces. Our Authenticators are trained on exactly what details to look for that indicate an item may be counterfeit. We are constantly improving our methods and using technology to advance our processes. Learn more about our authentication process.
02. Where do you get your products?
Our expert buyers have sourcing partners worldwide that look for the most pristine and rare vintage finds. In addition, we buy from auction houses globally and directly from our vintage-loving clients. Sell to us now.
03. Will I be charged tax?
Sales tax will be calculated and applied to your purchase prior to checkout. It is contingent on your state’s current tax rate. States that do not have a Top Luxury Brand presence will not be charged tax.
04. When will I be charged?
As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is invoiced, at which point you will receive a notification e-mail of the shipment with tracking information. If your order is canceled for whatever reason, the pending charges will drop within the next few business days.
05. What payment methods does Top Luxury Brand accept?
We accept PayPal as payment methods.
Check for information on our partnership with Affirm.
Check more general information on how Affirm works.
We do not offer layaway options.
06. What is your price adjustment policy?
We do not offer price adjustments. Each Top Luxury Brand item is unique in its grade and age, and because of this, its pricing is subject to various conditions
07. I just purchased an item and now there’s a sale. Can I receive a price adjustment?
We cannot offer price adjustments for previously purchased items. Various factors contribute to an item’s inclusion or exclusion from a sale. Critical eligibility factors cannot be assessed if a previously purchased item is no longer in our inventory when the sale begins.
08. Are items available in store?
Some of our items listed online are housed in our retail locations and are available in-store. Please email [email protected] if you have any questions about our products.